Bicycle Center - Service Technician
Company: BMS Partners
Location: Fort Lauderdale
Posted on: January 20, 2026
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Job Description:
Job Description Job Description Job Summary: A critical member
of the Bicycle Center team, the service technician balances a
passion for people, a broad technical expertise, and excellence in
retail practices. A service technician is the front line and point
person for our brand to the rider and encourages successful,
profitable retail by taking their technical expertise to the next
level as a driver of outstanding brand experiences, in store. A
service technician works directly with riders, both present and
remote, to identify and locate the goods, services, and experiences
needed to provide solutions quickly and frictionlessly to keep them
riding longer and better. Service technicians work collaboratively
and hands-on with staff and local riders as a host, mentor, brand
evangelist, and technical service ace. The service technician
delivers exceptional rider service; enhances rider satisfaction;
and aids in meeting sales and profitability goals. Essential
Duties/Responsibilities: Meeting and making a connection with
riders, asking qualifying questions and listening to riders' needs,
then giving options and advice on meeting those needs from a
pre-set service menu or tune ups and a la cart service. Speak
authoritatively on technical matters as they relate and pertain to
our bicycles; be the expert. Assists customers in an enthusiastic
and courteous manner; provides “wow” customer service. Responsible
for properly taking in all service work and setting and exceeding
rider expectations, including correctly filling out service work
orders, scheduling an appropriate number of repairs. Advises and
assists customers with their product/service selection without
bias. Develops and maintains knowledge expertise of all merchandise
in department to effectively assist customers with accurate
information; keeps current as new product lines are introduced.
Assists with bike sales with technical consulting, and any other
bike floor duties as needed. Deliver best in class rider-service
that ensures ongoing service and high levels of rider satisfaction.
General cleanliness standards are set at store opening, maintained
throughout the day, and reset at close of business. Proficiency in
Lightspeed point of sale systems and store operational websites.
Regular, dependable attendance and punctuality. Requirements: Must
be able to work as business dictates which includes weekends and
some holidays. Required to stand for extensive time periods,
walking, kneeling, reaching, and climbing ladders. The employee
should be able to lift at least 25 pounds or more and use proper
lifting skills. Minimum 2 years’ experience preferred working as a
technician/mechanic in a bicycles shop. Interest in working in a
team environment committed to providing excellent sales and service
experience while increasing sales through service. Strong attention
to detail. Ability to maintain open and positive relations with
employees and customers. Interest in developing own skills and
knowledge. Benefits: Medical coverage with employer contribution
for employee. Dental and vision plans. 401K and AFLAC plans
available. Paid vacation after 1 year of employment. Paid sick
days. Paid holidays. Ongoing training and development. Employee
discount program. We are an equal opportunity employer and a
drug-free workplace.
Keywords: BMS Partners, Pompano Beach , Bicycle Center - Service Technician, Retail - All , Fort Lauderdale, Florida
