Sales Administrator

Company: Confidential Company
Location: Pompano Beach
Posted on: June 14, 2022

Job Description:

Job Purpose:Supports clients by providing great service, acts as a liaison on behalf of the National Sales executive team. -Duties:* Maintains customer satisfaction by establishing rapport with customers and others in a position to help meet customer needs.* Prepares orders for shipping by answering phones; receiving facsimiles; editing, verifying, and coordinating information with production scheduling, plant shipping, and customer service departments; inputting data.* Processes customer invoices by matching bills of lading; adding additional charges; completing daily orders by 4:30 to ensure fulfillment process.*Provide account details and questions to the National Sales Executive

• Maintain a working knowledge of the company's products and policies.* Resolves product and service problems by researching the situation; identifying alternate means of filling customer needs; recommending solutions.* Processes sample requests by answering phones; receiving facsimiles; inputting information into database; printing, copying, and forwarding to sample department for filling and mailing to customers.* Resolves inventory allocation problems by monitoring finished goods; anticipating needs; placing and expediting inventory replenishment; verifying receipt of inventory; reconciling transaction reports.* Maintains quality service by following organization standards.Follow communication procedures, guidelines and policies.
• Use strong interpersonal skills to contact and engage clients.
• Communicate via phone, email, live chat, fax, email and personal contact in a professional manner
• Outbound calling metrics calls ranging, but not limited to, 80+ calls per day
• Be an ambassador of the company, establishing yourself as a trusted advisor to our clients while adhering to company culture, values and policy
• Accurately document conversations with clients to ensure a seamless transition between agents and departments.
• Complete varying assignments or projects within the scope of these duties as the needs of the company may dictate
• Complete any other duties or responsibilities as assigned by the Sales Manager and Management team* Contributes to team effort by accomplishing related results as needed.Skills/Qualifications:Results Driven, Self-Development, Deadline-Oriented, Quality Focus, Productivity, Organization, Customer Focus, Multi-tasking, Supply Management, Data Entry Skills, Teamwork

Keywords: Confidential Company, Pompano Beach , Sales Administrator, Sales , Pompano Beach, Florida