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Front Desk Agent / AYS

Company: Fort Lauderdale Marriott International Pompano Bea
Location: Pompano Beach
Posted on: November 18, 2021

Job Description:

Fort Lauderdale Marriott Pompano Beach Resort & Spa is looking for a Front Desk / At Your Service Agent to join our team. Ideally situated on Pompano Beach, Fort Lauderdale Marriott Pompano Beach Resort & Spa is the perfect location for our guests to create lasting memories in Florida. The proud recipient of a Certificate of Excellence from TripAdvisor, our award-winning hotel offers direct beachfront access, an oceanfront fitness center, on-site spa (featuring massage therapies, facials, nails and body treatments), two swimming pools and a wide range of water sports. Our resort's guestrooms feature comfortable amenities, private balconies, pillow top bedding, wireless internet, work spaces with ergonomic chairs and a mini-refrigerator. Our on-site restaurants, AND Fish Kitchen & Bar and Patio1200 offer a range of culinary delights for our guests Fort Lauderdale Marriott Pompano Beach Resort & Spa is managed by Urgo Hotels & Resorts. Urgo Hotels & Resorts is family owned and operated with two generations of Urgos leading the company. The company culture is built on a family foundation that cascades throughout the organization - every associate is part of an extended Urgo family The outstanding results achieved for our partners and guests are driven by the core values on which the company was founded over 50 years ago: honesty, integrity, business acumen, diligence, and service to others Urgo has built its reputation as a best-in-class operator by investing in training, support programs, and education for its associates. BENEFITS Associates of Fort Lauderdale Marriott Pompano Beach Resort & Spa will enjoy: Referral Bonus Program Uniforms Direct Deposit Events & Activities Marriott International Explore Travel Program, offering hotel discounts for associates, their friends and family members at nearly 7000 worldwide locations Tuition Reimbursement Program In addition to the benefits noted above, all Full Time associates will enjoy: Medical Insurance Dental Insurance Vision Insurance Company Paid Life Insurance Supplemental Life Insurance Company Paid Short Term Disability Insurance Voluntary Long Term Disability Insurance 401(k) Retirement Savings Plan Paid Vacation Paid Personal Time Off Paid Holidays Job Description: Greet and register guests, provide prompt and courteous services, and close out guest accounts upon completion of stay. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times. ESSENTIAL FUNCTIONS FRONT DESK SKILLS Assist guests by: Properly assign room locations, rate room selling strategies, and guaranteed or requested room types. Have daily knowledge of groups or functions in-house and local current events. Understand qualified discounts, their availability and application of vouchers. Accurately handle future and same day reservations or take walk-in guests. Check-in and check-out guests in a knowledgeable, efficient, and professional manner. Assist guests with safe deposit box use at Front Desk. Post, correct, or adjust charges to guest account as necessary. Be knowledgeable of hotel credit, cash in advance, and check cashing procedures. Maintain accuracy in cash handling procedures. Perform all shift checklist responsibilities. Familiar with frequently used Standard Operations Procedures. Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/ or who contact for resolution. Support team members to ensure the team's entire workload is completed daily. Actively identify barriers and attempt to resolve within the team. Nurture team and teamwork concept. Trained on all hotel emergency procedures, equipment, and utility shutoffs. ROOMS CONTROL SKILLS Assist the hotel operation by completing the following responsibilities: Blocking rooms for same day based on: VIP's, specific location or views guaranteed to groups. Communicate with Manager regarding status of groups. Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms. Run hourly house counts and confirm selling strategy with Manager/ Supervisor. Willingness and ability to train new associates. Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook. Update as necessary. Pass-on pertinent information to next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities. PBX SKILLS Familiar with property, departments, hours of operation, and services of the hotel. Answer phones within 3 rings using proper greeting and etiquette. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls Receive and deliver clear and professional messages in PMS and offer assistance with voice mail. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard). Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. GUEST RELATIONS Be readily available/ approachable for all guests. Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan. Extend professionalism and courtesy to guests at all times. Personal and business conversations among associates should be stopped in order to assist guests. Remain highly visible and be readily available for guests at all times. Demonstrate self-confidence, energy and enthusiasm when interacting with guests. Demonstrate discretion when dealing with confidential guest matters. OTHER REQUIREMENTS In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work. Carry out all reasonable requests by leadership team. Comply with department uniform and appearance standards. Pay Rate: $12/hr

Keywords: Fort Lauderdale Marriott International Pompano Bea, Pompano Beach , Front Desk Agent / AYS, Sales , Pompano Beach, Florida

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