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Service Desk Technician

Company: VirtualVocations
Location: Pompano Beach
Posted on: September 21, 2023

Job Description:

A company is looking for a Service Desk Technician.
Key Responsibilities:

Provide prompt and effective technical support to government agency employees
Collaborate with end-users to diagnose and resolve IT service disruptions and application-related challenges
Monitor systems and proactively address potential issues before they impact end-users

Required Qualifications:

1+ years of experience in Tier 1 technical support in an IT service desk environment
Familiarity with government IT environments, security requirements, and compliance standards
Experience with IT Service Management tools and processes
Strong organizational skills and ability to multitask in a fast-paced environment
Self-motivated and capable of working independently and collaboratively within a team

Keywords: VirtualVocations, Pompano Beach , Service Desk Technician, Professions , Pompano Beach, Florida

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