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Dispatcher

Company: Pride Air Conditioning & Appliance, Inc
Location: Pompano Beach
Posted on: November 18, 2022

Job Description:

*Job description*

Pride Air Conditioning & Appliance is a high-tech Air Conditioning company that has been the leading Service Warranty/HVAC provider in the industry since 1974. Our goal is to provide 100% client satisfaction, we are willing to go the extra mile to make that happen because our clients are important.

We are open, honest, and work together as a team to maximize the employee's strengths to better serve our clients. Looking for a multitasker, energetic person with the right attitude.

The Dispatcher position is a full time, hourly position that reports directly to the Dispatch Manager/Team Leader. Responsibilities include but are not limited to Dispatching, Customer Service, scheduling appointments, supporting field techs, and other team members. This position can be fast-paced and require top-notch communication skills and attention to detail.

*_Work includes: _*
* Provide fast, friendly, and fun customer service to all customers
* Answer all incoming calls from service technicians related to service, billing, and other departments
* Monitor technician progress throughout the workday to ensure timely arrival to jobs
* Follow-up on all recommended service work
* Process paperwork including but not limited to invoices, timecards, and payments
* Monitor external factors such as weather and traffic to ensure optimized routing of resources.
* Resolve scheduling conflicts and handle unusual and difficult customer complaints.
* Manage customer concerns and escalate to the appropriate person/departments.
* Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
* Serve the needs of our customers and assist team members with their efforts to meet customers' needs
* Effective with their communication skills, both verbally and in writing, including email
* Ability to learn, retain and communicate service and product information effectively
* Maintain regular, consistent, and reliable attendance
* Meet the demands of a busy schedule to manage your time well.
* Meeting key productivity goals and/or performance metrics.
* Other assigned duties as directed by management
* Spanish speaking a plus

*_Skills: _*
* Knowledge of the industry is recommended but not required
* Customer-focused, driven for results, and can interact appropriately with customers and employees effectively
* Skill in operating personal computer and programs such as spreadsheets, database, basic knowledge of Microsoft Office (Word, Excel, Outlook)
* Able to work independently and as a team member, as well as maintain composure in stressful situations
* Ability to perform tasks consistently and accurately
* Excellent listening, problem-solving and organizational skills.

*_Requirements_*
* Minimum 1-year call center customer service experience
* High school diploma or GED
* Successfully complete a background check
* Successfully complete & drug test.

Equal Opportunity Employer and supports a drug-free workplace.

Job Type: Full-time

Schedule:
* 8 hour shift
* Weekend availability

COVID-19 considerations:
Technicians are required to wear masks at customers location.

Experience:
* Dispatchers: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Pride Air Conditioning & Appliance, Inc, Pompano Beach , Dispatcher, Professions , Pompano Beach, Florida

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