Customer Support Technician Intermediate
Company: Kforce Technology
Location: Pompano Beach
Posted on: January 13, 2021
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Job Description:
RESPONSIBILITIES:Kforce has a client in search of a Customer
Support Technician Intermediate in Pompano Beach, CA. Key Tasks: *
Configure, install, monitor and maintain IT users' PC software and
hardware* Provide Information Technology Support to end-users at
remote sites as needed* Install and configure network and local
printers* Position is responsible for utilizing the service desk to
document solutions to IT problems* Provide end-user training, as
needed* Assist in audio visual setups and videoconference support*
Responsible for maintaining Windows workstations and overall
information systems support for Turnpike Enterprise users*
Configure and deployment of Information Technology resources.
Includes, but is not limited to desktop, laptops, printers, mobile
devices, etc.* Troubleshoot and perform minor repairs to hardware,
software, and peripheral equipment, using proven troubleshooting
procedures* Assist in coordinating audio visual setup and
videoconference support* Support Audio Visual meetings onsite and
remotely* Assist with annual inventory scanning and equipment
surplus* Responsible for security administration (password reset)*
Install, configure, and update software* Participate in team
projects, meetings and assignments* Responsible for understanding
and enforcing the Department's Policies and Procedures* Responsible
for documenting solutions to Technology issues* Responsible for
traveling to remote sites to resolve IT related issues and/or to
deploy resources* Responsible for tracking incidents in the service
desk ticketing systems* Responsible for creating/tracking PMR's for
IT equipment transfers/relocationJob Requirements:REQUIREMENTS:*
Associate degree or Technical Institute degree/Certificate in
Computer Science, Information Systems, or related fields or
equivalent work experience* 2 to 5 years of experienceKforce is an
Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, pregnancy, sexual orientation,
gender identity, national origin, age, protected veteran status, or
disability status.SDL2017
Keywords: Kforce Technology, Pompano Beach , Customer Support Technician Intermediate, Professions , Pompano Beach, Florida
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