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Customer Support Specialist III

Company: VirtualVocations
Location: Pompano Beach
Posted on: September 17, 2023

Job Description:

A company is looking for a Customer Support Specialist III.
Key Responsibilities:

Engage in proactive and responsive communication with medical equipment customers, providing education and resources on at-home sleep tests and sleep therapy equipment
Guide customers through the ordering process and provide accurate and detailed information
Assist and support customers throughout their Home Sleep Test journey, including placing orders, providing updates, and answering questions

Required Qualifications:

Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) specific to Sleep Apnea and CPAP Products
At least two years of experience in a related role
Proficient in electronic health record (EHR) systems and telemedicine platforms
Ability to work independently and with a team
Strong analytical and problem-solving skills

Keywords: VirtualVocations, Pompano Beach , Customer Support Specialist III, Other , Pompano Beach, Florida

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