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Travel Contact Center Supervisor

Company: VirtualVocations
Location: Pompano Beach
Posted on: September 16, 2023

Job Description:

A company is looking for a Travel Contact Center Supervisor to oversee daily operations and provide leadership to virtual Travel Contact Center Associates.
Key Responsibilities:

Monitor, mentor, and support contact center staff in daily operations
Ensure revenue and service objectives are met or exceeded
Handle escalated travel issues and maintain excellent relations with vendors and internal departments

Required Qualifications:

High School Diploma with some college courses preferred
4-6 years of travel experience involving supervisory tasks
Achievement of Certified Travel Agent (CTA) certification
In-depth knowledge of Apollo, Leisure Shopper, Viewpoint, and scripting applications
Effective working knowledge of Windows-based computer applications

Keywords: VirtualVocations, Pompano Beach , Travel Contact Center Supervisor, Other , Pompano Beach, Florida

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