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Managed Services Operations Shift Lead

Company: VirtualVocations
Location: Pompano Beach
Posted on: September 16, 2023

Job Description:

A company is looking for a Shift Lead - Managed Services Operations for a work from home position.
Key Responsibilities:

Provide daily direction to IT team and ensure sufficient staffing
Manage incidents and resolution within SLA requirements
Collaborate with internal and external partners to enhance customer experience


Bachelor's Degree in a related field
3 years of experience managing technical staff and 5 years of hands-on IT experience
Experience with ITIL v3 processes and managing large IT environments
Proficient in Microsoft Office applications
Hold ITIL Foundation certification and at least 2 additional certifications from MCP, MCITP, RHCSA, LCA, CCNA, or CompTIA A+/Network+

Keywords: VirtualVocations, Pompano Beach , Managed Services Operations Shift Lead, Other , Pompano Beach, Florida

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