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Customer Outreach Specialist

Company: Minto
Location: Pompano Beach
Posted on: September 14, 2023

Job Description:

Job Description

Key Responsibilities and Accountabilities:

  • Requires great customer service and follow up skills;
  • Be able to professionally communicate over the telephone, email and in person with customers, staff and vendors;
  • Converts telephone & internet leads into in-person traffic at each of our onsite locations;
  • Ensure customer handoff transition to onsite sales representative has been completed and is strictly adhered to for all appointments scheduled through the Customer Outreach Center;
  • Contact all customers who visited onsite locations within 24/48 hr. time frame for a post-visit touchpoint/additional appointment setting;
  • Maintain constant and consistent follow up and proactive communication with customers;
  • Manage customer follow-up and document effective notes in CRM including any contact with customers;
  • Maintain monthly appointment/sales logs for management review/reporting;
  • Knowledge of each location, community, and Minto products;
  • Knowledge of Minto computer operating systems and CRM;
  • Knowledge of Sales, Construction Process and MasterCare 10-step program - Hard Hat Tours, Meet Your Builder Tour, How we Build Tour, New Home Celebration, the Closing process;
  • Familiarize yourself with the competition, floor plans, pricing, incentive, broker co-op, etc.;
  • Knowledge of community specific HOA documents, contract and addendums;
  • Ability to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes;
  • Maintain a positive attitude and a desire to be successful;
  • Maintain a professional, yet friendly, atmosphere for customers;
  • Aids the team effort in every way possible & acts in the best interest of the company;
  • Flexibility with schedule for customers and/or company needs;
  • Attend and participate in various community related events/grand openings, training seminars, Broker functions and other company events as required;
  • Assist Customer Outreach Team as needed;
  • Keep Customer Outreach Manager informed with daily office activities;
  • Other duties within the scope, spirit and purpose of the job, as requested by management. Education: Minimum required high school diploma or equivalent; associates degree or higher preferred.

    Experience: Excellent oral and written communication skills; exceptional telephone presence, including the ability to purposefully engage and convey confidence when communicating with customers. A minimum of one to three (1-3) years of previous similar work experience in the customer service or new home sales industry is required.

    Skills, Knowledge and Abilities:
    • Outstanding customer service skills
    • Strong computer skills (Excel, Word, Outlook)
    • Proficiency in data entry and management
    • Knowledge of Minto computer operating systems and CRM
    • Great communication skills (listening, verbal and written)
    • Strategic thinking
    • Prioritization, organization and attention to detail and accuracy
    • Use of discretion, maintain customer confidentiality
    • Excellent interpersonal skills
    • Strong work ethic and motivated
    • Be honest and trustworthy
    • Demonstrate sound work ethic
    • Complete all tasks as required by supervisors
    • Time management & stress management skills
    • Problem-solving skills
    • Comply with all workplace regulations as guidelines per employee manual
    • Team player

Keywords: Minto, Pompano Beach , Customer Outreach Specialist, Other , Pompano Beach, Florida

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