Customer Outreach Specialist

Company: Minto
Location: Pompano Beach
Posted on: September 14, 2023

Job Description:

Job Description

Key Responsibilities and Accountabilities:

• Requires great customer service and follow up skills;
• Be able to professionally communicate over the telephone, email and in person with customers, staff and vendors;
• Converts telephone & internet leads into in-person traffic at each of our onsite locations;
• Ensure customer handoff transition to onsite sales representative has been completed and is strictly adhered to for all appointments scheduled through the Customer Outreach Center;
• Contact all customers who visited onsite locations within 24/48 hr. time frame for a post-visit touchpoint/additional appointment setting;
• Maintain constant and consistent follow up and proactive communication with customers;
• Manage customer follow-up and document effective notes in CRM including any contact with customers;
• Maintain monthly appointment/sales logs for management review/reporting;
• Knowledge of each location, community, and Minto products;
• Knowledge of Minto computer operating systems and CRM;
• Knowledge of Sales, Construction Process and MasterCare 10-step program - Hard Hat Tours, Meet Your Builder Tour, How we Build Tour, New Home Celebration, the Closing process;
• Familiarize yourself with the competition, floor plans, pricing, incentive, broker co-op, etc.;
• Knowledge of community specific HOA documents, contract and addendums;
• Ability to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes;
• Maintain a positive attitude and a desire to be successful;
• Maintain a professional, yet friendly, atmosphere for customers;
• Aids the team effort in every way possible & acts in the best interest of the company;
• Flexibility with schedule for customers and/or company needs;
• Attend and participate in various community related events/grand openings, training seminars, Broker functions and other company events as required;
• Assist Customer Outreach Team as needed;
• Keep Customer Outreach Manager informed with daily office activities;
• Other duties within the scope, spirit and purpose of the job, as requested by management. Education: Minimum required high school diploma or equivalent; associates degree or higher preferred.
  
  Experience: Excellent oral and written communication skills; exceptional telephone presence, including the ability to purposefully engage and convey confidence when communicating with customers. A minimum of one to three (1-3) years of previous similar work experience in the customer service or new home sales industry is required.
  
  Skills, Knowledge and Abilities:
  • Outstanding customer service skills
  • Strong computer skills (Excel, Word, Outlook)
  • Proficiency in data entry and management
  • Knowledge of Minto computer operating systems and CRM
  • Great communication skills (listening, verbal and written)
  • Strategic thinking
  • Prioritization, organization and attention to detail and accuracy
  • Use of discretion, maintain customer confidentiality
  • Excellent interpersonal skills
  • Strong work ethic and motivated
  • Be honest and trustworthy
  • Demonstrate sound work ethic
  • Complete all tasks as required by supervisors
  • Time management & stress management skills
  • Problem-solving skills
  • Comply with all workplace regulations as guidelines per employee manual
  • Team player

Keywords: Minto, Pompano Beach , Customer Outreach Specialist, Other , Pompano Beach, Florida