Client Success Coordinator
Company: Rossen Law Firm
Location: Pompano Beach
Posted on: September 15, 2023
Legal Intake Specialist for The Ritz of Criminal Defense
Our rapidly expanding criminal defense law firm is looking for the
next top talent to join a team devoted to providing the best legal
service possible to our South Florida community.--Your primary
responsibility will be answering phones, providing excellent
customer service, and coordinating client intake.--
Are you passionate about helping people? Can you listen to people's
stories and needs to help move them toward a decision that will
improve their lives? We're looking for someone whose kindness
lights up a client's day.
Can someone feel your smile over the phone?
Rossen Law Firm's Mission
We are a rapidly growing criminal defense law firm in Fort
Lauderdale & Boca Raton.
We help good people fight to preserve their reputation and freedom
when faced with criminal charges. We are here to guide clients
through the legal system, achieve positive results, and help them
build a better tomorrow. We have a fast-paced practice and we
rarely have "slow days."--We attribute our reputation and growth to
over 15 years of great client service and loyal teamwork. It is
incredibly important to us that clients come out of an extremely
emotional process feeling that they had a legal team behind them
who really cared, fought for them, and gave them a voice.
Are you ready to apply?
--- Do you love working in a fast-paced environment where you'll
never be "watching the clock?"--Do you crave extra job duties in
order to demonstrate your talent and ability?--Are you unafraid to
grab the bull by the horns and get things done? Are you the type of
person who cannot stand it when things are out of place?
--- Do you have a genuine interest in the law? Can you work on
tasks simultaneously and have impeccable attention to detail? Are
you--self-reliant, yet unafraid to ask questions?--
Firm Offered Benefits:
--- Health insurance available (firm pays 75% of the premium),
--- Paid court holidays off,
--- Paid time off,
--- You get to work with people who are passionate about criminal
--- 7.5% retirement plan contribution regardless of employee
contribution, eligibility after 6 months of employment.
The person we hire will have great time management skills. This job
will require all of the following:
--- Greeting clients and visitors, both by telephone and in-person
and scheduling appointments in a friendly and professional,
--- Processing client intake paperwork in our case management
--- Oversee the smooth transition of new cases to the legal
--- Follow up with potential new clients who have not yet retained
--- Maintain a tracking system to monitor leads, new clients, and
--- Treat a call or meeting at 4:30 pm on a Friday with the same
care and compassion as one on a Monday morning
--- Convey confidence and show empathy to our new potential clients
who contact us by phone or web
--- Participate in weekly department meetings, maintain KPIs, data,
--- Assist in the collection of payments from clients as needed
--- Compassionate and empathetic personality
--- Accepting constructive criticism - must thrive with tough
--- Extreme attention to detail
--- Customer service experience
--- Ability to understand the sales process and how intake plays a
vital role in that process
--- Exceptional English speaking skills and communication
--- Fluency in Spanish is a plus
--- Exceptional computer skills and the ability to learn new
--- Must be a tough person who is curious and wants to get better
--- Self-starter who takes initiative
With offices in Fort Lauderdale, Boca Raton, and Sunrise, Rossen
Law Firm is a high-end criminal/DUI defense firm. With a team of
litigating attorneys, Rossen's 750+ 5-star Google Reviews tell the
stories of a criminal defense law firm that truly puts its clients
first. Our firm operates on the EOS model and espouses its Core
Values: Open & Honest, Team First, Take Action, Work with Pride, &
Get to Yes.
Come join us and discover what it means to work in a better
workplace towards a mission that matters.
Rossen Law Firm is an equal-opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
Keywords: Rossen Law Firm, Pompano Beach , Client Success Coordinator, Other , Pompano Beach, Florida
Didn't find what you're looking for? Search again!