Call Center Rep -Pharmacy Technician Bilingual (Eng/Spa)
Location: Pompano Beach
Posted on: September 22, 2022
In accordance with state and federal regulations, performs data
entry and patient registration. Responsible for resolution of third
party rejects and responding to high volume customer inquiries,
working under direct supervision. Follows standard operating
procedures and performs duties in accordance with Company policies
and procedures. Responsible for using pharmacy systems to obtain
patient and drug information. Duties may vary based on assigned
- Using Walgreens prescription data entry procedures and
guidelines, processes new patient registration by entering data
into appropriate system. Handles patient prescription requests
within HIPAA guidelines and enters refill orders for processing.
Troubleshoots to obtain missing prescription information, and
interprets medical abbreviations (SIG codes). Resolves all data
entry related exceptions.
- Handles correspondence to patients (inbound calls, chats,
emails) and makes outbound calls to prescribers and patients as
- Resolves Third Party Rejects by reviewing, gathering
information, making corrections and resubmitting for processing
according to individual plan requirements. Makes telephone calls to
insurers and others to obtain information, gain override approval
or otherwise resolve the Third Party Rejects.
- Provides assistance to Pharmacists, both those in the facility
and those at other locations. Identifies and communicates issues to
senior level staff as appropriate.
- Must obtain regular technician license or certification within
the first 90 days, and maintain an active technician license or
Keywords: Walgreens, Pompano Beach , Call Center Rep -Pharmacy Technician Bilingual (Eng/Spa), Other , Pompano Beach, Florida
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