Customer Relations Associate

Company: DB Surgical
Location: Coral Springs
Posted on: June 20, 2022

Job Description:

Maintain customer accounts by generating invoices and entering items in relevant computer programs. Assist with processing transactions related to order entry and order fulfillment. Communicate directly with sales force, internal teams, and customers to pursue and resolve issues associated with orders, inventory, and returns.

• Provide phone support for inquiries from sales and healthcare professionals
• Perform procedures to maintain account records by invoicing customers and receiving items in inventory
• Support Sales & Service team by providing answers to questions, producing quotes for products, and tracking demonstration inventory
• Assist with marketing initiatives by creating presentations, email campaigns, and through customer outreach
• Engage, interact, and respond in a prompt, accurate, and courteous manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
• Offer assistance beyond standard hours as needed if call volume or workload require additional time

Keywords: DB Surgical, Pompano Beach , Customer Relations Associate, Other , Coral Springs, Florida