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Front Desk

Company: South Florida ENT Associates
Location: Pompano Beach
Posted on: June 15, 2022

Job Description:

Job Summary/Objective:Registers patients, makes new patient charts, answers the telephone, prepares the office for the day and schedules patient appointments.Essential Job Functions:"Opens" the office each day, according to protocol.Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes messageSchedules patient appointments:Explains what information the patient should bringProvides a range of potential charges for the visit; and the patient's financial obligation, depending on insurance typeProvides patient several scheduling optionsStays within the physician-approved scheduling guidelinesPre-registers new patients over the telephone before they arrive for their appointment-at least 90% of the timeMakes "reminder" phone calls one day before designated patient appointmentsRuns the daily schedules one day ahead-making a copy for each physician, the nurse's station, and the front desk.Greets patients as they arrive for scheduled appointmentsCreates a new chart for the patient encounterProvides new patients appropriate paperwork for required signaturesVerifies demographic and insurance information for new and established patients, according to protocol-with an accuracy rate of 100%Explains financial and collection policies to new patients-provides written guidelines to each patientChecks eligibility list for capitated patients; if name is not listed, calls plan to verify eligibility; reschedules patient if necessaryRefers to the Managed Care Manual daily with regard to patient insurance coverage rules-maintains solid knowledge about all managed care plansEnsures all patient paperwork is complete before patient is seen-puts the chart up for the clinical staff.Sorts incoming reports and directs to appropriate physician.Facilitates any physician requests throughout the dayInforms patients in the reception area when the physicians are running behind-offers to reschedule patientsAssists Cashier with patient payment at the time of service, posting of charges and payments, and scheduling follow up appointments, as neededMaintains patient confidentialityPrepares outgoing mail, and sorts and distributes incoming mail.Composes, types and edits correspondence, reports, memoranda and other material.Distributes materials and maintains office supply inventory.Screens visitors and responds to routine requests for informationKeeps the patient reception area neat and clean at all times throughout the dayAttends all regular staff meetingsPerforms all other tasks and projects assigned by the Team Leader/Supervisor or Practice ManagerRequired Education and ExperienceHigh School graduate or equivalentOne year of related experienceAAP/EEO StatementIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at SFENTA will be based on qualifications and job related abilities. SFENTA does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. SFENTA will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.


Keywords: South Florida ENT Associates, Pompano Beach , Front Desk, Other , Pompano Beach, Florida

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