Guest Relations - $500 Sign On Bonus
Company: Silverspot Cinemas
Location: Pompano Beach
Posted on: May 5, 2022
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Job Description:
Job DescriptionSilverspot Cinema offers a competitive salary and
great benefits! For management positions, Silverspot covers 100% of
employee only health insurance, dental, vision and basic life
insurance/AD&D. We also offer dependent/spouse coverage as well
as supplemental benefits such as short-term disability and
long-term disability. Our eligible associates also enjoy vacation,
sick leave, paid holidays, movie passes and employee discounts.
GUEST RELATIONS - GENERAL SUMMARY Guest Relations/Concierge is the
Ambassador of the Cinema and first impression our guest receives.
This position always greets every customer with a smile, provides a
stellar guest service experience and assist every request while
maintaining professionalism. This position reports to the General
Manager and/or Manager on Duty (MOD). ESSENTIAL DUTIES AND
RESPONSIBILITIES· Be aware of all movies by watching movie trailers
to be able to inform guests about movie plots.· Check daily emails
on outlook for Customer inquiries, current updates, changes, etc...
· Take out the tickets that are to be picked up that day and place
them to the right of the right monitor for convenience and fast
pick up. · Check to see if there are any voices messages and
respond back immediately. · Check the paper level on the kiosk to
have an idea of which ones to keep an eye on and when to change. ·
Check the LCD's for errors, if any, report them to a manager. ·
Prepare outside seating for the day. · Keep kiosks clean and in
proper working order as well as surrounding area. · Restock
business cards, envelopes, gift cards and ticket printer paper at
the hostess stand when needed. · If a kiosk is not working document
it in our Kiosks log book, turn off the kiosk and place an "Out of
order" sign on the kiosk then notify a manager. · Bus lounge tables
and wipe the tables down when needed. · Sweep up the floor whenever
needed. · If you happen to notice the candy is low give concessions
a friendly reminder. · You are responsible for shutting down and
locking the kiosks at the end of the day. · Ten minutes after the
last movies put the Sliding glass doors on "one-way" and/or lock
the doors to ensure that guest traffic can only exit the theater.·
Always talk to the Chef or Manager to see at what time we want to
stop seating Customers. · Collect and clean all 3D glasses
throughout the day as needed.· Responsible for scanning tickets for
customers and assisting them to find their auditorium prior to
Movie performances.· Show Guest where to find exits and bathrooms.·
Be familiar with property safety, first aid and fire and emergency
procedures and how to operate equipment safely and sensibly.
Initiate action to correct a hazardous situation and notify
supervisors immediately of potential dangers. Log security
incidents and accidents in accordance with Cinema requirements. ·
Other duties as assigned.EDUCATION AND/OR EXPERIENCE High School
Diploma and minimum of 1-2 years experience in customer service or
hospitality. PHYSICAL DEMANDS · Required to stand for five+ hours
at a time. · Standing outside when it's hot or cold for one to two
hours at a time. · Cleaning the tables and sweeping/mopping the
floors when necessary - bending · Moving tables together in the
Restaurant or outside - lifting · Moving the Podium inside and
outside daily · Building standees when necessary · Lifting 25-30
pounds of Kiosk receipt paper · Moving heat lamps and restocking
propane tanks when necessary *Hiring Bonus - $250 at 30 days and
$250 at 90 Days*** Team member must be actively employed at the
time of payment and must be in good standing (without disciplinary
action nor on probation).Silverspot Cinema is an equal opportunity
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identify, national origin, disability status,
protected veteran status, or any other characteristic protected by
law. Silverspot Cinema also participates in E-Verify.
Keywords: Silverspot Cinemas, Pompano Beach , Guest Relations - $500 Sign On Bonus, Other , Pompano Beach, Florida
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