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Customer Service Coordinator

Company: Comprehensive Energy Services, Inc
Location: Pompano Beach
Posted on: January 10, 2022

Job Description:

SummaryUnder general supervision, the Service Coordinator will maximize resources, productivity, and profitability by supporting the operations management team. Additionally, the Service Coordinator will collaborate with the Field Supervisor and Service Manager to ensure all technical service work has been completed in a reasonable time and to our customer's satisfaction. Essential DutiesReceive customer requests for unscheduled or scheduled service. Request and manage permitting, liens, and notary.Ensure work has been performed to the customer's expectations and provide customer follow up as neededAnswer customer inquiries and resolve or escalate customer issues, as neededReconcile all service requests daily upon completion of the service jobProvided follow-up on activities to ensure service will be completed within the expected timelineProvide Technicians with service repair estimates as neededProvide the customer with immediate quotes for any unexpected labor and/or costs that may occurFollow-up with customer on proposals extra work Develop and maintain viable long-term relationships with customers and subcontractorsParticipates in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction. Researches and follows up on questions identified during monthly business reviewEnsures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in Sage ManagementAim to keep all customers satisfied, both external and internal. Contact the customer within 24hrs of service completion to confirm the issue has been resolved to meet 100% guest satisfactionOrder all maintenance material and repair parts as neededEscalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for a follow-up to secure purchase orders and/or meet special invoicing needs.Verify that all work orders have the correct billing information such as; rates, materials, miscellaneous charges, etc., before sending to Accounting for closureForward all field generated sales lead to the appropriate Salesperson or Supervisor Experience / EducationMinimum of five years of service-related experience, managing service operations, and/or service scheduling. High school diploma or equivalent requiredAssociate's degree preferredQualifications, Skills, and AbilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Must demonstrate the ability to perform work independentlyStrong organizational skills with a proven track record showing attention to detailSuperior verbal, reading, and writing skills; able to communicate at all levelsMust be able to read and apply manufacturers' instructions and to communicate with customers, suppliers, and other CES employees clearlyMust have the ability to simultaneously handle large projects, tasks, and issues with tact, cooperation, and persistenceAble to prioritize work activities based upon financial impact to desired business goalsExperience and/or basic project accounting/cost principles, desiredSome knowledge of industry standards within the area of discipline; HVAC, Refrigeration, Controls, or PlumbingPossess basic computer skills including Microsoft Word and ExcelDemonstrate the ability to develop relationshipsStrong analysis and judgment skillsWorks well in a team environmentLicensesValid Florida Driver's License is requiredIncumbent must be insurable at all times by CES insurance carrierPhysical DemandsThe physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee must regularly talk, hear, and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, sit and stoop, kneel, crouch, or crawl. The employee must frequently lift/move up to 60 pounds. This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Local and occasional out-of-town travel within Florida is required.Work EnvironmentThe work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Additionally, for this position, the employee must perform all duties noted under the conditions, circumstances, and extreme weather found in Florida. For more information, please visit our website details will be provided during the interview process and the job description. We are an Equal Opportunity Employer and a Drug-Free Work Place

Keywords: Comprehensive Energy Services, Inc, Pompano Beach , Customer Service Coordinator, Other , Pompano Beach, Florida

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