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Customer Advocate, Vehicle Pickup - Miami, FL

Company: Carvana
Location: Pompano Beach
Posted on: November 18, 2021

Job Description:

COMPENSATION * $16 per hour plus overtime opportunities * Full-time hourly position * Comprehensive benefits package with paid time off as detailed below ABOUT CARVANA Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions. We are disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. For more information on Carvana, take a look at our company introduction video. ABOUT THE POSITION Carvana's Market Operations department is known for its team-oriented, fast-paced environment. As a Customer Advocate, Vehicle Pickup, you will be the face of Carvana and a customer's first in-person interaction with a Carvana team member when selling their vehicle. You will have the freedom to go above and beyond to ensure our customers have an experience that doesn't suck and is completely one of a kind. WHAT YOU'LL BE DOING This position is responsible for facilitating and coordinating the delivery of vehicles sold to Carvana. As a Customer Advocate, Vehicle Pickup, you will: * Frequently interact with customers in person, by phone, email, and text. * Keep and maintain accurate detailed notes of customer interactions. * Coordinate vehicle pick-up with customers who are selling a vehicle to Carvana. * Operate company-owned vehicles on public roads. * Accurately complete customer paperwork. This position is not eligible for visa sponsorship. WHAT THE JOB REQUIRES To be able to do your job at Carvana, there are some basic requirements we want to share with you. * High School Diploma or GED equivalent. * Must be 18 years of age or older. * Must have a driver's license with a clean driving record for the past three years (no DUIs and no more than two moving violations in the last three years). * Ability to consistently comply with laws and policies pertaining to the operation of vehicles. * Minimum 1 year of customer service experience. * Ability to pay attention to detail. * Ability to communicate and interact with others effectively in a professional, courteous manner. * Ability to work outdoors regularly. * Ability to move in and out of vehicles regularly. * Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 5 lbs. * Ability to work overtime, evenings, weekends, and holidays as needed. Carvana will make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. PERKS AND BENEFITS Our team members are the key to our success, so we want you to live your best life! That's why we offer more than 30 perks and benefits to support your total well-being both physically and mentally as well as financially and socially. Here are some of the amazing programs you'll have access to: * 100% paid medical insurance premiums. * 401(k) with company match. * Company contribution to your Health Savings Account (HSA). * Telemedicine, Dental, Vision, Disability, and Life Insurance. * CarvanaFit Wellbeing Program with challenges & incentives. * Free on-demand mental health coaching & resources. * Carvana KEYS tuition assistance program. * Student loan repayment assistance. * Employee Stock Purchase Plan. * Pregnancy & family formation resources. * Paid parental leave. * Pawternity leave + pet care savings perk. * PTO and paid holidays + your birthday is a holiday. * Carvana Communities to connect team members and promote diversity & inclusion. * Passion Projects - company sponsorship for projects in your community. * Employee auto discount - buy your next car from Carvana! * Carvana swag store In addition, working for Carvana is not just a job but an opportunity to build a career through: * Multi-year career paths and compensation reviews every 90 days. * Department-specific programs - Automotive Service Excellence certification, CDL reimbursement, tool reimbursements, and more. * Workday Learning modules to support your growth and development. * Access to opportunities to expand your skillset and share your knowledge with others across the organization. * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. * A seat in one of the fastest-growing companies in the country. LEGAL STUFF Carvana is an equal employment opportunity employer. We are devoted to providing an application process and work environment conducive to personal and professional growth, free from discrimination and harassment. We select people based on skill, training, ability, attitude, and character, without regard to race, color, religion, gender, sexual orientation, gender (including gender expression or gender identity), marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. We expect applicants and employees to be professional and cooperative. Carvana is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodation.

Keywords: Carvana, Pompano Beach , Customer Advocate, Vehicle Pickup - Miami, FL, Other , Pompano Beach, Florida

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