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Senior Customer Advocate Field Operations

Company: Carvana
Location: Pompano Beach
Posted on: November 16, 2021

Job Description:

ABOUT CARVANA... At Carvana, we sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world - the $1T per year U.S. car market (yes, that's $Trillion with a "T"). With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360-- photographs of our vehicles' interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we've built a no-pressure, no-haggle online car buying experience that our customers time and money. For more information on Carvana and our mission, sneak a peek at our company introduction video. WORKING AT CARVANA YOU WILL NOTICE THAT... You'll need to be a great communicator, a brand ambassador and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments and juggle many things at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. RESPONSIBILITIES Act as the trusty right-hand to the General Manager for your region. Own your market and everything that comes with it including (but not limited to) its launch, operations, logistics, consumer branding, and ongoing success. Take any curve balls that are thrown your way and knock them out of the park with positivity, proactivity, and poise. Generate and monitor regular Salesforce reports like a boss (and present said reports to upper management...also like a boss.) Be ready to hop into our one-car hauler and drive the kick-ass truck to deliver cars and an exceptional experience to our customers. Basically be a superstar who will put out whatever crazy fires may pop up that day. REQUIRED SKILLS AND EXPERIENCE * Bachelor Degree is required * 2-3+ years of senior or team leader experience preferred * Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana.) * You will have prior experience with strategic planning, process improvement, and guiding teams * You will possess strong leadership, organizational ability and communication skills * You will work weekends * You will possess the energy and drive to accomplish goals, meet deadlines and find solutions * You will possess the ability to diagnose and solve problems with varying complexity maintaining a focus on customer relations * You are excited about working in an ever-changing, evolving and ambiguous environment Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship.

Keywords: Carvana, Pompano Beach , Senior Customer Advocate Field Operations, Other , Pompano Beach, Florida

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