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Select Service Advisor

Company: Fiserv
Location: Coral Springs
Posted on: October 11, 2021

Job Description:

What does an outstanding Select Service Advisor do?

You will handle 500+ inbound phone calls per month from Bankers, Business Sales Consultants, Account Managers, and Merchants, with full ownership to resolve or facilitate resolution of issues. You'll perform refund negotiations with responsible application of high level refund empowerment, independently perform rate reviews and pricing negotiations – and wisely balance  the Bank's needs with Customer Retention.

In this role, you can expect to:

  • identify processing issues and Interchange qualification,
  • Handle chargebacks, billing and funding investigations,
  • Perform statement reviews and fee inquiries, Account Maintenance,
  • Facilitate PCI compliance conversations,
  • Answer product questions, providing troubleshooting assistance for Class A&B terminal products,
  • Perform terminal downloads and training for new and existing customers,
  • Issue call tags, add/remove equipment, and add/change terminal features
  • Use your strong written and verbal communication skills to effectively communicate with many levels of Management.

Basic Qualifications for Consideration:

  • Customer Service experience with high expectation for ownership of issues
  • Experience multi-tasking in high volume workflow with minimum productivity requirements
  • Experience using mathematical, analytical, and investigative skills
  • Experience empathizing and de-escalating emotional phone calls with customers
  • High School Diploma or HS Equivalent required

Preferred qualifications:

  • 2 Years Merchant Services or Customer Service experience preferred
  • Technical experience, to assist with troubleshooting equipment issues
  • MSA, Remedy, Client Line, Business Track, Merchant Manager, Microsoft Teams, Excel, and FDPOS experience
  • Learn more about Fiserv: 

    To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. 

    We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.  

    Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.  

    We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.  

    We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.  

    Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation. 

    We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

    Explore the possibilities of a career with Fiserv and Find Your Forward with us. 

Keywords: Fiserv, Pompano Beach , Select Service Advisor, Other , Coral Springs, Florida

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