What does a great
Client Support Asociate do?
You will be the primary contact and act as the internal owner for a
portfolio of SMB Direct merchants. By increasing overall
customer satisfaction, the position will support Fiserv revenue
growth through increased retention and increased product/service
penetration. You will be responsible for client solution
penetration and education, account monitoring and portfolio
reporting and issue resolution ownership. You will create
customized Business Review presentations which illustrate the
client’s financial health based on card volume vs industry as well
as market trends. Individuals will manage a portfolio of
small to mid-tier accounts of the SMB Direct portfolio.
As a Client Support Associate, you can look forward
• Supporting the retention and growth of a client portfolio and
assures client satisfaction by maintaining overall relationship
• Providing ongoing relationship development through proactive
engagement, integrated with digital nurturing, to increase revenue
retention within an assigned vertical.
• Being responsible for direct resolution of simple inquiries and
facilitation of resolution for moderate to complex inquiries
through coordination with customers and other internal Fiserv
areas. Must maintain clear and open communication regarding
complex subject matter such as pricing model, funding, and
• Working with small to mid-tier accounts with multi product
platforms/environments to deepen the penetration of
Fiserv products and services.
• Creating and maintaining accurate and up-to-date customer
profiles including contract information, communication logs, and
• Educating customers on relevant industry information and provides
training products, reporting, and self-service tools.
Basic Qualifications for Consideration:
• 2+ years’ experience in customer service, sales, business
development, or relationship management; payment processing
• High School graduate/GED
Preferred Qualifications for Consideration:
• Associate's Degree
• Have an understanding of industry metrics and trends.
• Knowledge of payment processing; Fiserv’s products, platforms,
systems, and operational areas.
• Spanish speaking is a plus
Hours are Mon – Fri from 10:30 AM – 7 PM
To support the total well-being of our associates, Fiserv
takes a broad approach to our benefits. We offer a comprehensive
benefits package that provides flexibility and affordability with a
variety of medical, dental, vision, life insurance and disability
We are #FISVProud of our benefits and well-being programs.
Our commitment to wellness, wellness education, preventive services
and fitness activities are designed to meet you where you
Life moves fast. And as it does, we know most people
aren’t thinking about “financial services” But we are.
We help people and businesses move money and information
every minute of every day. Our solutions connect financial
institutions, corporations, merchants and consumers to one another,
millions of times a day, behind the scenes, reliably and
We’re Fiserv, a global leader in Fintech and payments
enabling innovative financial services experiences that are in step
with the way people live and work today. The company’s
approximately 44,000 associates proudly serve clients in more than
100 countries, so their customers, members and consumers can move
money when and where they need it, at the point of
Our Aspiration is to move money and information in a way
that moves the world. As a FORTUNE™ 500 company and one of FORTUNE
Magazine World’s Most Admired Companies for the seventh consecutive
year, we are committed to excellence and purposeful
We welcome and encourage diversity in our workforce.
Fiserv is an Equal Opportunity Employer
Fiserv is an Equal Opportunity