What does a great Client Manager do?
You will be the primary contact and act as the internal owner for a
portfolio of SMB Direct merchants. By increasing overall
customer satisfaction, the position will support Fiserv revenue
growth through increased retention and increased product/service
penetration. Responsible for client solution penetration and
education, account monitoring and portfolio reporting and issue
As a Client Manager, you can look forward to:
• Supporting the retention and growth of a client portfolio and
assures client satisfaction by maintaining overall relationship
• Providing ongoing relationship development through proactive
engagement, integrated with digital nurturing, to increase revenue
retention within an assigned vertical.
• Being responsible for direct resolution of simple inquiries and
facilitation of resolution for moderate to complex inquiries
through coordination with customers and other internal Fiserv
areas. Must maintain clear and open communication regarding
complex subject matter such as pricing model, funding, and
• Working with small to mid-tier accounts with multi product
platforms/environments to deepen the penetration of Fiserv products
• Creating and maintaining accurate and up-to-date customer
profiles including contract information, communication logs, and
• Educating customers on relevant industry information and provides
training products, reporting, and self-service tools.
Basic Qualifications for Consideration:
- 2+ years’ experience in customer service, sales, business
development, or relationship management
- Payment processing experience.
- High School graduate/GED
Preferred Qualifications for Consideration:
- Associates' degree
- Understanding of industry metrics and trends
- Knowledge of payment processing; Fiserv’s products, platforms,
systems, and operational areas preferred.
Department hours are Mon – Fri from 8 AM – 7 PM so you could be
required to work a shift until 7 PM
Learn more about us.
To support the total well-being of our associates, Fiserv takes
a broad approach to our benefits. We offer a comprehensive benefits
package that provides flexibility and affordability with a variety
of medical, dental, vision, life insurance and disability
We are #FISVProud of our benefits and well-being programs. Our
commitment to wellness, wellness education, preventive services and
fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t
thinking about “financial services” But we are.
We help people and businesses move money and information every
minute of every day. Our solutions connect financial institutions,
corporations, merchants and consumers to one another, millions of
times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling
innovative financial services experiences that are in step with the
way people live and work today. The company’s approximately 44,000
associates proudly serve clients in more than 100 countries, so
their customers, members and consumers can move money when and
where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that
moves the world. As a FORTUNE™ 500 company and one of FORTUNE
Magazine World’s Most Admired Companies for the seventh consecutive
year, we are committed to excellence and purposeful innovation.
The Merchant Joint Ventures and Acquirer Processing business
brings to bear the transformative combination of Fiserv and First
Data to deliver extraordinary value to merchant customers. One of
the foundational strengths of our company is the size and scope of
our acquiring processing capabilities. These products and services
are widely used by many channels that serve merchants -- both
directly and indirectly. With the proliferation of payment
providers in the marketplace, we are at the forefront of growth and
innovation. Fiserv has established our Acquirer Processing
Capability (APC) as a product line and business. The focus of the
APC will be to analyze all areas of our acquirer processing
products and services to clearly define costs, volumes, and trends
across our direct merchant acquiring channels, merchant Joint
Ventures, and acquiring partners. In establishing this product
line, our goal is to define strategies for growth, innovation,
cost-effectiveness, and greater profitability.
We welcome and encourage diversity in our workforce. Fiserv is
an Equal Opportunity Employer