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Product Specialist

Company: Coloplast
Location: Coral Springs
Posted on: June 12, 2021

Job Description:

Comfort Medical, a wholly-owned subsidiary of Coloplast Corp, has an exciting opportunity for a Product Specialist to join our team.

You will be a key driver of sales growth through the execution of inbound and outbound calls. The Representative achieves and exceeds annual sales objectives using outbound calling campaigns to introduce or re-introduce ostomy and continence products to consumers, will provide education about products that best fit the patient's needs, troubleshoot product issues to gain end-user acceptance, and utilize the systems to document and route call for follow up. When applicable at the point of contact, respond appropriately to customers' questions and resolve inquiries. Complete and/or update all pertinent records in company systems (Noble PreQ and Noble Direct.)

This position will be located in Coral Springs, Florida.

Major Areas of Accountability:

  • Execute high volume of outbound/inbound calls to identified end users with the objective of meeting and exceeding set activity and conversation goals
  • Response to the customer's inquiry as documented on the correspondence, or other approved marketing material
  • Maintain a high level of ostomy and continence product knowledge, competitive product knowledge and an understanding of market dynamics that may impact sales
  • Complete and/or update all pertinent records in Noble PreQ and Noble Direct using Corporate Compliance Guidelines
  • Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
  • Exceed Quality and Quantity Performance Standards at a higher quality than a Reorder/Customer Service Representative role
  • Communicate with end-users about intimate health care issues and anatomical functions in a mature and professional manner
  • Demonstrate proficiency and knowledge of the company's product offerings.
  • Establish and maintain effective working relationships with customers and/or co-workers
  • Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems.
  • Answer Community Voice Mail
  • Support the Department's Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
  • Available and flexible in scheduling to meet the changing business requirements of the position (includes possibly working nights and weekend)
  • Conduct reporting as needed or requested
  • Responsible for following good housekeeping and quality procedures
  • Follows and observes all safety practices
  • Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
  • Additional duties required as directed by departmental management team

Basic Qualifications

  • High school diploman or equivalent
  • Minimum of one-year experience in a contact center.
  • English/Spanish bilingual preferred.
  • Willingness to engage in telephone direct sales.
  • Ability to take initiative and work independently.

Preferred Skillsets

  • Ability to interpret instructions and guidelines in order to make decisions and take necessary actions.
  • Ability to follow complex instructions and guidelines to specific problems arising in the work area.
  • Ability to navigate between different computer systems.
  • Ability to apply instructions and/or guidelines as appropriate in the performance of duties.
  • Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines.
  • Ability to communicate effectively (verbal and written).
  • Ability to determine work priorities.
  • Ability to work on one's own initiative to achieve established goals and objectives.

Disclaimer

The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 12,000 people and with products available in more than 143 countries, we are one of the worlds leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

Visit us on Coloplast.com.

Watch the film. Follow us on LinkedIn. Like us on Facebook.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

Keywords: Coloplast, Pompano Beach , Product Specialist, Other , Coral Springs, Florida

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