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Customer Service Representative

Company: American Van Lines
Location: Pompano Beach
Posted on: May 3, 2021

Job Description:

American Van Lines is looking for a customer service representative to join our team in our Pompano Beach office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Responsibilities:Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.Requirements:1-2 years proven experience in supporting client successExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above and beyond serviceExcellent time-management and prioritization skillsProfessionalismAmerican Van Lines is a Moving organization dedicated to service Military, Corporate and Residential Customers.Our employees enjoy a work culture that promotes a family environment .American Van Lines benefits include health care, paid time off.Come join our team!We are an Equal Opportunity Employer

Keywords: American Van Lines, Pompano Beach , Customer Service Representative, Other , Pompano Beach, Florida

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