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District Manager, In Training

Company: Extended Stay America
Location: Pompano Beach
Posted on: September 14, 2020

Job Description:

Job Description

POSITION PURPOSE AND SUMMARY

Directs the General Managers of multiple properties to achieve optimum financial performance and continual improvement in the Key Performance Indicators including, but not limited to profitability, reputation management and guest/employee satisfaction while ensuring compliance to company policies and procedures. Responsible for the overall application of company standards within their assign districts and ensuring the consistent application of company standards.

MAJOR / KEY JOB DUTIES

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and associates through key metrics; NPS, FRESH, GREAT and Making it Right.

Maximizes revenues and controls expenses to meet or exceed budgeted EBITDA. Provides oversight of other revenue areas including; in-house rate reviews, rate compliance, labor standard management, room management, cash management, collections, timely receiving of purchase orders for good and service and energy management policy compliance.

Oversees execution of corporate initiatives and drives Extended Stay University training course compliance.

Takes the lead in monitoring Guest Service results and coaching as needed to improve NPS and action planning in under-performing areas. Resolves escalated guest service issues while actively addressing underlying root cause(s).

Ongoing management of people resources to include recruiting, mentoring, training, coaching/counseling, development, performance improvement plans, annual reviews/merit, performance evaluations, disciplinary documentation and conducts terminations with guidance from HR department.

Assists each General Manager to promote retention programs, turnover reduction strategies while working to maintain high morale and a professional work environment. Leads by example and exemplifies accessibility.

Conduct site visits to properties and inspect for compliance in the following areas: safety, health, security, risk prevention, loss prevention, room inspections, curb appeal and overall brand standards. Works closely with the regional leadership, training and standards, and corporate in order to determine the areas of opportunity within their assigned territory that require additional coaching and mentoring to achieve goal targets

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

Coach and support property management and associates on the customer centric service culture of ESA.

Provide direction and leadership to maximize revenues and flow through to EBITDA.

Partner with local Triangle Team (Sales, Revenue Management, and Operations) to coordinate and implement sales and marketing activities of the property.

Motivate, recruit and trains employees in accordance with company standards.

Manages employee personnel forms, including hiring, performance evaluations, coaching/counseling, terminations and

Performs duties in all aspects of hotel operations whenever needed.

Resolves guest related issues in a manner consistent with the company's goals and objectives.

Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

Communicates all policies and procedures to entire staff. This position is the first contact for guest and personnel issues.

Assists with all aspects of management turnover to ensure a smooth & seamless transition.

Conducts Internal QA Assessments Property Reviews whenever necessary.

Explores specific areas of concern as directed by regional leadership or other hotel support center departments.

Be responsible for timely completion of all property's assignments and projects.

Up to 75% travel required.

OTHER DUTIES

Ensure that the properties are in compliance with company polices and applicable laws

Spend 70% of the time at hotels conducting site visits, property audits and providing coaching.

Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings.

Ensure the Customer Care database is properly maintained for each hotel and that all complaints are addressed in an effective manner.

Provides management support for each hotel management team including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees as needed, addressing complaints and resolving problems.

Requirements KNOWLEDGE/SKILLS/ABILITIES AND COMPENTENTCIES

Maintains a thorough knowledge of the market, competition, demand generators and new supply for each property within the district

Ability to read and speak English. Comprehends basic instructions, skilled with regard to short correspondence, and memos. Ability to write as the job requires.

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

Well-developed planning and organizational skills.

Strong leadership skills to oversee multiple properties.

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software .

Must possess analytical ability or skills

ENVIROMENTAL JOB REQUIREIMENTS

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee is frequently required to travel within the local community. Travel from one city to another is required which may necessitate air travel and overnight stays.

While performing the duties of this job, the employee frequently works in outside weather conditions and is exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic

MINMUM REQUIREMETNS

Requires a minimum four years hospitality management experience. Two years of multi-property level hotel experience required. Four year degree strongly preferred.

Keywords: Extended Stay America, Pompano Beach , District Manager, In Training, Other , Pompano Beach, Florida

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