Technical Customer Support Specialist

Company: VirtualVocations
Location: Pompano Beach
Posted on: September 21, 2023

Job Description:

A company is looking for a Technical Customer Support Specialist.
Key Responsibilities:

Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders
Extensively research and document technical customer issues and clearly communicate to the larger organization
Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues

Required Qualifications:

2-3 years of work experience delivering technical (tier 2 or higher) customer support at a SaaS company
Strong technical knowledge and experience using ticketing or bug tracking systems
Email marketing experience and knowledge of HTML is a plus
Experience troubleshooting web-related issues and working with different browsers and operating systems
Experience with email service providers and property management systems is preferred

Keywords: VirtualVocations, Pompano Beach , Technical Customer Support Specialist, IT / Software / Systems , Pompano Beach, Florida