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Remote/Hybrid Technical Support

Company: Jobot
Location: Pompano Beach
Posted on: September 17, 2023

Job Description:

Luxury European Lighting - Architecture & Design - Hybrid/RemoteThis Jobot Job is hosted by: Rick CristianoAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $60,000 - $65,000 per yearA bit about us:Established in Europe as one of the premier designers in our space, we have evolved to become the market leader and trendsetter in architectural lighting. Presenting innovative lighting designs, the company is recognized throughout the world for its subtle blend of ambiance, functionality, and aesthetics. We are headquartered in northern Europe with over 250 employees, maintain a global presence, and distribute our products in over 100 countries.Why join us?In addition to an amazing company culture we offer a number of perks and benefits to attract top talent including strong salaries, remote/hybrid work from home options after training and ramp up, flexible work schedules, healthcare options, PTO and the opportunity to work alongside some of the brightest minds in the industry - no pun intended.Job DetailsTechnical Support role is paramount to the brand in provided product/service information to anyone who would interface with the person responsible in this capacity. This person will effectively manage calls, chats, emails and multiple form of communication to enhance the overall experience for customers and inhouse personal. Our employees are required to come to the Pompano office 3 days a week and can work remote 2 days. Office hours are 8:30-5pm or 9-5:30pm. The Sales Support position is considered hybrid after complete on-boarding. Depending on the individual, remote privileges go into effect between 3-6 months of service. Duties:

  • Provide technical support to internal staff and customers. Ensure requests are answered efficiently through Teams and Outlook, in a timely manner (first contact resolution within 24h), escalating to Sales Support Manager when needed.
  • Implement and manage product training programs for internal staff, measure achievements (on-boarding, webinars etc).
  • Become the "product expert" for our internal staff and clients by answering their most advanced questions and delivering product presentations and training.
  • Remotely resolve field issues in a timely manner with lowest possible cost to the company. Act as the on-site technician, if needed (travel up to 10%).
  • Review sales orders and profiles drawings at the time of order to verify correct ordering codes / layout requirements, before order is released.
  • Update and improve Product Specification Sheets and Mounting Instructions of the standard product portfolio.
  • Help Engineering on various tasks and projects as needed (product launch updates, BOM creation, system updates etc). Requirements
    • Associates degree in Business or Technical field required; Bachelors preferred.
    • Excellent verbal and written communication skills essential.
    • Successful experience in a fast paced, multitasking environment required.
    • Microsoft Office, and/or advanced Excel skills is required.
    • Ability to learn new and complicated systems quickly, with a strong background in ERP systems and other databases.
    • Experience in Lighting is preferred.Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Pompano Beach , Remote/Hybrid Technical Support, IT / Software / Systems , Pompano Beach, Florida

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