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Remote Software Support Analyst

Company: VirtualVocations
Location: Pompano Beach
Posted on: November 22, 2022

Job Description:

An IT company is seeking a Remote Software Support Analyst.

Core Responsibilities Include:
Responding to support incidents via phone / email / or via other methods of communication
Providing sound advice and assistance in relation to Instem products and services
Raising and handling of faults as appropriate
Must meet the following requirements for consideration:

Outstanding customer service skills, keeping the customer informed of progress
Previous background supporting applications to a client base
Fantastic troubleshooting & problem-solving skills, both from a technical nature and creative work arounds
Basic understanding of database queries, preferably ORACLE

Keywords: VirtualVocations, Pompano Beach , Remote Software Support Analyst, IT / Software / Systems , Pompano Beach, Florida

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