Customer Support with SAP experience

Company: Cutting Edge Recruiting Solutions
Location: Pompano Beach
Posted on: June 15, 2022

Job Description:

This position reports to the Administrations Manager in our client's HUB, the centralized sales and technical support nerve center.

The Customer Support Coordinator will be the HUB's administrative support function in all things driven by customers; billing, sales, and bids to name a few.

Responsibilities:

Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
Use problem solving techniques to resolve issues, know when to engage others
Use of SAP, JWS, and Systech software - some familiarity withSAP is a hard requirement
Set up and maintain customer master price list for external and internal sales in multiple systems
Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
Copy, file, search archives and retrieve tickets for assigned accounts
Cross-train and provide support in multiple capacities within the HUB

Qualifications:

2-3 years administrative experience and Associates Degree/Bachelor's Degree preferred
Strong Customer Service or accounting related experience preferably in a Sales environment
Analytical and communication skills to deliver best results
Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle, SAP)
A good listener, ability to solve problems with minimal supervision
High energy and proactive when a customer needs assistance, often delivering more than what was required

Strong team concept skills required
Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
Ability to prioritize work projects
Flexible, interested in trying new techniques; coachable

Keywords: Cutting Edge Recruiting Solutions, Pompano Beach , Customer Support with SAP experience, IT / Software / Systems , Pompano Beach, Florida