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SYSTEM ADMINISTRATOR

Company: Blue Stream Fiber
Location: Coral Springs
Posted on: May 16, 2022

Job Description:

Job DescriptionJob Title: System Administrator Reports To: Director IT FLSA Status: ExemptDepartment: Engineering Benefit: Eligible POSITION HIGHLIGHTSThe Systems Administrator is responsible for the day-to-day systems support for all employees and customers. Daily duties include but are not limited to maintaining, analyzing, troubleshooting, and repairing IT systems hardware and software.What your day will look like:

  • Provides technical assistance to end users at all company sites
  • Acts as primary level 1 tiered support within the helpdesk system providing support and technical issues resolution to all end users
  • Works within a structured, documented helpdesk system in a Windows Active Directory infrastructure
  • Installs software (operating systems, custom software, office productivity software) according to company standards and procedures
  • Completes configuration, setup and support of laptops, desktops, tablets, smart phones, IP phones, printers, scanners, and copiers. Includes restoration of devices impacted by virus and spyware intrusion
  • Images and deploys end-user's computer systems
  • Upgrades hardware and desktop software and performs maintenance when scheduled or necessary
  • Administers and maintains end user accounts, permissions and access rights
  • Supports Microsoft Office applications (i.e. Word, Outlook, Excel, PowerPoint and O365)
  • Conducts maintenance of Windows and Mac OS systems
  • Assists with documenting and inventorying network devices, all technical assets and hardware and software configurations
  • Ensures connectivity to all endpoints on the company network
  • Installs and troubleshoots network cabling
  • Assists in IP Phone/Switch support
  • Sets up and supports remote users VPN network connections (Wired & Wireless)
  • Is responsible for RAID Management and Repair
  • Is responsible for NAS Setup and Implementation
  • Is able to readily research random problems and come up with solutions What you bring to the table:
    • Strong work ethic
    • Self-starter and capable of working unsupervised
    • Detail oriented
    • Team player able to work well with others
    • Professional in appearance and manner
    • Experience with Customer Service
    • Work well under pressure and can handle changing priorities and demands
    • Ability to multi-task with strong communication skills and problem-solving skills
    • Ability to relate with different level end-users
    • Strong computer skills within a medium to large business environment
    • Strong Microsoft O365 skills
    • Knowledge of Windows/Server 2012-19, Windows 10 Pro, Active Directory, and protocols such as DHCP, DNS, TCP/IP, FTP, HTTP
    • VMware knowledge
    • May be required to work weekends and holidays as demands of the business and position. General Qualifications:
      • High School diploma required
      • At least one year of helpdesk experience
      • At least two years in an IT Tech Support position
      • IT trainings preferred
      • A+ certification
      • Network+ certification preferred
      • Microsoft Windows certification(s) preferred
      • LAN/WAN-related certification preferred
      • Possess a valid driver's license Key Competencies:
        • Accountable – Take ownership and commit to get it right, the first time.
        • Inclusive – Able to work in a collaborative style that highlights strengths, pushes you to reach your highest potential, and ensures an enjoyable and rewarding experience for all.
        • Innovative – Be resourceful, creative, hungry, humble, and smart to develop world class products, services, and solutions.
        • Respectful – Hold every assignment with regard for our customers and each other.
        • Integrity– Be open, honest, and transparent with yourself, coworkers, customers, and stakeholders in every action.
        • Diverse - Embrace unique thought processes to assist in making well-rounded decisions that ultimately benefits our team and our customers. Physical Demands/Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • frequently required to sit, stand, bend at the knees and waist, and walk
          • required to use hands to type, handle objects and paperwork
          • required to reach and hold on to items at chest level or reach above the shoulder
          • required to use close vision and focus
          • required to have the ability to crawl under desks or hard to reach areas for instillation. Why Join the Blue Stream Team?Blue Stream Fiber has been in business for over 40 years, servicing Florida with amazing Internet, TV, and Phone products. We have invested millions of dollars building fiber in the communities we serve to deliver an innovative array of products and services, including fiber-to-the-home infrastructure, symmetrical internet speeds, whole-home managed Wi-Fi, and TiVo Android Set-Top boxes with Google Assistant, among other industry-leading technology. As our company grows throughout the state, our support staff needs to grow and evolve, and that is exactly why we need you. At Blue Stream Fiber we take a customized approach to ensure our customers are at the center of every decision we make, all the while developing each of our team member's strengths and experiences.PeopleWe take our role as trusted industry experts very seriously. We provide communities and our neighbors with reliable fiber infrastructure to offer world-class internet, TV and phone products and services that enrich lives, while providing a personalized customer experience from a local team that cares. We are a united team that operates following a clear set of core values that guide us in our everyday actions:

Keywords: Blue Stream Fiber, Pompano Beach , SYSTEM ADMINISTRATOR, IT / Software / Systems , Coral Springs, Florida

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