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Information Technology Help Desk

Company: Insight Global
Location: Pompano Beach
Posted on: May 5, 2022

Job Description:

Are you looking for an entry level tech position with UNLIMITED POTENTIAL FOR CAREER GROWTH? Thrive is a well-established, rapidly growing technology solutions provider executing top-tier service all over the nation. We are looking for ambitious Associate Engineers with the drive to provide incredible IT service at the entry level and grow through our ranks. You will have the opportunity to steer your career within the organization. Thrive invests heavily in their employees and loves to promote from within. If you're attracted to a work hard, play hard environment and are seeking a role that will provide you with the guidance, training, and opportunities necessary to build a rewarding and lucrative career, we would love to hear from you! What youll do : Troubleshoot basic client hardware and software issues Provide incredible customer service and accurate documentation of client issues Create, assign, and prioritize tickets to the appropriate higher-level engineering resources Provide daily ticket transfer communications between day shift and night shifts Skills Youll Need: Knowledge of basic service operations centers 6 months to 1 year of hands-on PC support experience General knowledge of different hardware platforms, cloud services, and line of business applications Determination and commitment to achieve industry certifications The poise and attitude to provide top-tier customer service in a fast-paced environment Ability to stay organized and follow tasks through to completion Proactivity, ownership of responsibilities, and drive to succeed Critical thinking, ability to problem-solve client issues and learn new applications and skills Ability to effectively present information and respond to questions from a variety of co-workers and clients across different industries Compensation and Benefits: Salary Range: $31,000- $40,000 Variety of shift schedules available Performance-based bonuses Retirement plan, PTO, health insurance benefits Ready to Apply? Quick apply with your resume OR Priority consideration will be given to applicants who begin the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-0KWBSOPTU? u=1088865by Jobble

Keywords: Insight Global, Pompano Beach , Information Technology Help Desk, IT / Software / Systems , Pompano Beach, Florida

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