Wireless Sales Expert (P/T - Costco Channel)
Company: Wireless Advocates
Location: Pompano Beach
Posted on: January 13, 2021
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Job Description:
Job Locations: US-FL-Pompano Beach Mission:Headquartered in
Seattle, Washington, Wireless Advocates is a leading provider of
wireless products and services both online and in over 600 retail
locations nationwide. Together with the top wireless carriers
(Verizon, T-Mobile, AT&T, Sprint) and OEM's (Apple, Samsung,
LG, Motorola), our expert team of wireless professionals are here
to help people connect.Wireless Advocates operates retail kiosks
and online sales activities for our retail partners: Costco
Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps
Exchange (MCX), and Navy Exchange (NEX). Wireless Advocates is
proud of our relationships with partners in building successful
wireless operations within their stores. Our private label sales
kiosks integrate effortlessly into retail environments, delivering
customers a great experience.Responsibilities:Do You Have What It
Takes to Succeed?You are the type of sales expert who creates a
positive member experience. You strive to meet or exceed all
Wireless Sales Expert customer service, quality of sale and
performance expectations. You exhibit high levels of
professionalism and operational excellence. You take pride in
providing exceptional customer service. You maintain effective
working relationships with your peers, manager and store personnel.
You are able to meet sales expectations with minimal direct
supervision.This is an exciting opportunity in a retail space that
is primed for massive growth now that 5G is here. We hold a unique
advantage in that we're able to offer all of the latest devices and
plans from Verizon, AT&T, and
T-Mobile/Sprint.ResponsibilitiesWireless Sales Experts (WSE) are
responsible for creating an excellent member experience by ensuring
every interaction is professional and utilizes the GUESTS
methodology. The WSE provides expert product and service selection
advice so that Costco members and their dependents purchase
products that meet their individual needs and wishes. The WSE is
responsible for achieving personal sales and service goals and
meeting all operational standards and expectations. The WSE must
demonstrate the Company Guiding Principles in all interactions with
members, employees and store personnel. Since this is a retail
position, the WSE should ideally be available for shifts in the
evenings and on Friday, Saturday and Sunday.Sales Performance*
Consistently meets or exceeds sales and performance expectations.*
Consistently executes the company's GUESTS sales process.Customer
Service* Provides superior, professional customer service to all
members. Meets or exceeds all quality of sale and customer service
standards.* Keeps up to date with all communications and relevant
information (i.e. promotions, inventory, etc.).* Ensures all sales,
operational and other SOPs standards are met and that all
applicable SOPS are consistently executed.* Builds long-term repeat
relationships with customers through personal integrity, sales and
product expertise.Operational PerformanceConsistently meets or
exceeds all operational standards including:* Non-Negotiables*
Quality of Sale* Adherence to published work schedules, meal breaks
and timekeeping* Regular/reliable attendance* Accurate time keeping
practices which includes checking daily for missing punches*
Accurate cash handling and inventory control* Safety and Training
compliance* Completion of paperwork and direct delivery
processingCompetencies* Customer Focus* Instills
TrustQualifications:Requirements* Prior retail sales experience is
a plus, but the ability to greet and engage with customers is a
must!* Must be curious and coachable - it's okay if you don't know,
but are you willing to learn?* Personal integrity, a commitment to
always do the right thing for our client and customers.* A desire
to learn about technology and how to match solutions to needs.* Be
able and willing to work a flexible schedule, including evenings,
weekends and holidays.* Able to stand for extended periods of
time.* Must be at least 18 years of age and legally authorized to
work in the U.S.Wireless Advocates is an equal opportunity
employer, we encourage and support diversity in the workplace.To
find out more about us, visit our website at:
www.wirelessadvocates.com
Keywords: Wireless Advocates, Pompano Beach , Wireless Sales Expert (P/T - Costco Channel), IT / Software / Systems , Pompano Beach, Florida
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