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Internal Support Desk/Developer

Company: Southern Airways Corporation
Location: Pompano Beach
Posted on: January 8, 2021

Job Description:

Responsibilities and Duties: Virtual, Work from Home,Full-Time or Part-Time

  • Act as part of an existing support team to assist with questions and issues for our internal tools, third-party products, and IT infrastructure, including troubleshooting hardware/software issues and errors.
  • Ability to support users remotely via TeamViewer, AnyDesk, or other similar software.
  • Work with internal teams, support desk, and developers to understand requirements for internal products and propose solutions.
  • Participate in the development, implementation, and maintenance of Southern' s internally-developed tools, some of which integrate with third-party APIs and software to fit our business processes.
  • Take part in the maintenance of licensed third-party products, including our airline reservations system and airline departure control system.
  • Other duties, as required, to ensure that our daily operations are smooth and successful.Location/Hours - Full Time or Part-time 20-30 hrs. per week
    • Eastern/Central Time applicants preferred: 5:00 am EST start, 6-8-hour shifts, times may vary.
    • Weekdays, weekends, holidays mandatory
    • Work largely remote from home/virtual with occasional travel required for onsite troubleshooting
    • Must have a quiet room/office to work from.
    • Must have adequate internet to power supplied equipment.
    • Must have an alternate work location within one hour of home should applicant lose power/internet and main location.Knowledge, skills, and experience:
      • Prior airline experience, in any role, a plus
      • Prior IT support experience
      • Experience working with third-party SOAP, REST APIs. OpenTravel and/or NDC APIs a bonus
      • Some programming experience with PHP, Python, HTML/CSS/JS, or other languages
      • Familiarity with PHP/Laravel a plus
      • Familiarity with an RDBMS and SQL preferred, such as MySQL or MSSQL
      • Problem-solving skills and attention to detail
      • Ability to multi-task in a fast-paced environment

Keywords: Southern Airways Corporation, Pompano Beach , Internal Support Desk/Developer, IT / Software / Systems , Pompano Beach, Florida

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