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Call Center Customer Service

Company: Gemaire Distributors, LLC
Location: Pompano Beach
Posted on: May 5, 2022

Job Description:

Job Description This position will provide support to the Customer Service Call Center function. This position serves as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution. Job Responsibilities : Responsibilities to include, but are not limited to: -- Input customer orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability. -- Research and source products for customers using a variety of tools. -- Follow up promptly on all customer requests for information, quotes, alternative parts and pickup/delivery dates. -- Proactively communicate with customers about any expected delays or issues with their order. -- Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, web-sites and internal resources -- Provide pre-order and post order support; order management from the point of entry to invoicing -- Work closely with vendors, credit and sales departments to provide high customer service. Qualifications -- High School Diploma or equivalent experience. -- Experience preferably in a call center environment. -- Must have strong customer service soft skills -- Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook). Must possess the ability to problem solve and multi-task Company Description Gemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world---s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona. For more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors--- coast to coast. As a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to build wealth and save for your retirement via our Employee Stock Purchase Plan and 401(k). Most unique to Gemaire is that all our employees --- whether in the warehouse or in our corporate office --- enjoy regular business hours. Except for the occasional Saturday morning during the summer our associates do not work nights, weekends, or holidays Apply for a cool new job today . . . . your future starts now GEMAIRE is a Drug-Free Workplace and an Equal Opportunity Employer.

Keywords: Gemaire Distributors, LLC, Pompano Beach , Call Center Customer Service, Hospitality & Tourism , Pompano Beach, Florida

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