Customer Service Representative
Company: Spring Footwear Corp
Location: Pompano Beach
Posted on: January 15, 2022
Spring Footwear Corp, a distributor of European Comfort
Footwear, continues to experience tremendous growth. As a result,
we have many opportunities available for experienced candidates who
excel in a fast-paced environment where urgency and accuracy are
expected. Our corporate culture is based on individual
responsibility where teamwork and initiative are encouraged. We
believe strongly in the power of synergy.If you are dedicated and
hardworking and you are looking for a career opportunity where you
can grow and develop, do not wait!You do not want to miss out on
this opportunity to join one of the fastest growing footwear
companies. We are seeking full-time, motivated Customer Service
Representatives to join our organization in Pompano Beach, Florida.
This role will provide our business partners with award-winning
customer service. We are looking for individuals to manage multiple
contact channels simultaneously, phone calls, email, and chat. The
right candidate will have an infectious personality, a desire to
engage in meaningful conversation, the ability to think critically
on-their-feet in the moment, and a passion for genuinely helping
others. Having a love for shoes is a bonus!We offer a convenient
way to shop for shoes within a highly personalized experience that
is fueled by award winning customer care and top notch Customer
Service Representatives. Whether it is our easy-to-use website,
great selection of high-quality products, competitive pricing,
speedy deliveries, or award-winning customer service; we aim to
"Wow" our customers in all aspects!Spring Footwear's environment is
dynamic and fast paced. It is built for team members that are
looking to "Wow" customers and exceed their expectations as a
Customer Service Representative. We work hard, but we have fun,
too! We are not looking for order-takers or script-readers - we are
searching for those who can engage with our customers and think
critically to help the customer find the right products, set up
their accounts, track down orders and get creative with solutions.
Interested in joining the CSR team?What You will Do
- Help customers over multiple contact channels, including
inbound chats, phone calls, and email. Following up with customers
- Engage directly with customers who contact us for a variety of
topics ranging from helping them shop for their new shoes, to
finding that perfect product, or even problem-solving when
something does not go as planned.
- Research and problem-solve to determine appropriate solutions
for customers, think proactively, and set follow-ups as needed to
ensure contact resolution.
- Operate with understanding, utilize active listening, patience,
empathy, and kindness to customers and Team Members alike.
- Operate with a willingness to learn. We share feedback, we get
feedback, and we operate in a culture of being open-minded to
grow.Pay Rate: $15.00 - $20.00 per hour, commensurate with
experience and other skillsQualifications:
- At least 2 years of customer service experience
- Demonstrate excellent communication skills (written, verbal,
- Ability to multi-task (e.g., maintain several live chat
conversations while navigating on the computer and taking notes)
and perform well in a fast-paced environment.
- Operate with ownership, be a self-starter, and have a strong
attention to detail.
- Proficiency in using computers, both for data entry, as well as
for rapid navigation through systems and the internet to search for
information to help support our customers.
- Previous call center experience is a plus
- Must bring proven ability to maintain confidentiality and
secure sensitive information.
- High school diploma or equivalentWe offer:
- Competitive wages and benefits
- Company paid Holidays and Vacation.
- Profit sharing program
- Advancement opportunitiesWe encourage qualified candidates to
apply and join our growing team!Spring Footwear Corp. is an EEO
employer, all employment is contingent upon a successful drug and
background screening, as applicable to the job specifications. We
administer the Florida Drug Free Workplace program, and as such,
employees may be subject to reasonable suspicion drug tests, as
ascribed by the Florida law.
Keywords: Spring Footwear Corp, Pompano Beach , Customer Service Representative, Hospitality & Tourism , Pompano Beach, Florida
Didn't find what you're looking for? Search again!