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Customer Service Specialist

Company: Coastal Premier Insurance
Location: Pompano Beach
Posted on: January 9, 2022

Job Description:

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!


Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
Confirm client insurance coverage and provide evidence of insurance papers to policyholders
Make accurate modifications to consumer policies depending on the information supplied
Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
Follow-up on client interactions in a thorough manner to ensure customer satisfaction


Excellent active listening, interpersonal, and communication skills

Previous customer service experience required for this position
Must have knowledge of Microsoft Office and customer relationship management software
Knowledge of insurance products and policy schedules is preferred
--- Must have at least a 4-40 Customer Services Insurance License

About Company:
Coastal Premier Insurance has been in business for 70 years in South FL. We are family-owned and looking to expand our team. We pride ourselves on the service we provide our customers and the community we live in.

Keywords: Coastal Premier Insurance, Pompano Beach , Customer Service Specialist, Hospitality & Tourism , Pompano Beach, Florida

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