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Care Coach RN- Conviva Cocogate

Company: Conviva Care Solutions
Location: Pompano Beach
Posted on: November 17, 2021

Job Description:

DescriptionHealthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry. Be a part of the Clinical Care Team as a Care Coach you will work alongside a PCP in a clinic to engage our members to develop lifelong well-being and health. The Conviva Care Center Care Coach helps coordinate and evaluate the management of patients with acute and chronic conditions, as well as patients discharged from acute facilities, to achieve high quality care. The Care Coach is an integral part of clinical rounds and interacts with all levels of nursing and other departments to assure effective utilization of resources that meet the physiological and safety needs of the patient and their families.ResponsibilitiesThe Care Coach Nurse for this position will work in our Conviva Cocogate Center location in Margate, FL. Monday-Friday 8am-5pmRole Competencies:Demonstrated ability to create an exceptional patient experience leveraging excellent customer service skillsServe as liaisons between doctors, care providers, patients, and patient representatives.Effective communication is key to this position to ensure understanding regardless of the communication vehicle; understand the needs and perspectives of others and tailor delivery accordingly; share information appropriately; actively listenInterpersonal effectiveness (emotional intelligence): Understand oneself, effectively manage emotions, listen and communicate with respect, and build trusting relationshipsAbility to work well with a team; Develop and manage interpersonal relationships with entire care teamResponsible for achieving organizational goals and accountable for results. Meet established expectations and take accountability for results; encourage others to do the sameStrong organization and time management skills with the ability to prioritize, multi-task organize and manage multiple priorities and/or projects using appropriate methodologies and tools Self-motivated and committed to achieving best resultsPossess critical thinking skills, independent decision-making capabilityProactively identify, evaluate, and solve problems with logic and a systematic approach; look beyond the obvious to see root cause issues and creative solutions. Make appropriate decisions in the face of ambiguity. Anticipate and resolve barriers and constraintsImplement physician approved care plans for patients in the Care Coordination System.Lead and collaborate with other members of the healthcare team in the planning, directing and evaluating patients in the Care Coordination SystemMonitor and care for high risk patients with acute and chronic medical conditionsAssess patient needs; develop, plan, implement and evaluate goals with interventions for the care plan to meet patient's and family's needs Record patient care and progress on appropriate documents including patient-specific care plans. Maintain and properly log patient follow up calls as required Educate and teach patients and families regarding patient disease and procedures that will directly affect the patientProvide direct care to patients for interventions that require nurse licensure such as: administering intravenous medication or hydration, insertion of urinary bladder catheter Flexible to changes in work schedule and location as needed by the organizationMaintain standards for professional nursing practice and demonstrate the ability to use the nursing process in settingMaintain clear and active nursing licenseOther duties as assignedRole Requirements:Must genuinely love to work with the Senior Adult population, and desire to work to support them to age wellActive RN License in the State in which they practiceActive CPR-BLS from the American Heart AssociationMinimum 2 years prior nursing experience in an acute or post-acute setting, case management or disease management High proficiency with computers including Microsoft products, Word, Excel, and OutlookAble to engage with patients face to face and telephonic Role Desirables:Prior clinical experience in an acute care, intensive care and/or coronary care or Medical Surgical experience preferredRN license, Bachelor's or Associate degree in Nursing preferred, Certified Case ManagerExperience with Electronic Medical Records; e-Clinical Works (e-CW)ICD-10, CPT codes, HCPCS knowledge preferredManaged care experience including knowledge of HEDIS and CMS guidelines Fluent in English and SpanishEnvironmental / Working Conditions: Medical office environment. Physical Demands: Requires sitting and standing associated with normal medical office environment.Additional Information:Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.Alert: Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website. Interview Format: MODERN HIREAs part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Scheduled Weekly Hours40

Keywords: Conviva Care Solutions, Pompano Beach , Care Coach RN- Conviva Cocogate, Healthcare , Pompano Beach, Florida

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