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Sr. Business Analyst, Complaint Management

Company: Fiserv
Location: Pompano Beach
Posted on: August 4, 2022

Job Description:

What does a Senior Business Analyst, Complaint Management do?You will analyze and report complaints and ensure adherence to the Bank of America Complaint Management process. You'll assist with analyzing complaint data and provide summary level reporting on reasons and key drivers for complaints. Partner with Bank of America, you will improve processes, procedures, and operations functions that will reduce complaints and help mitigate potential risks and issues. In this role, you can expect to: Ensure adherence of the standards established in Complaints program documents through validation and monitoring of complaint handling performance, quality assurance/quality control results and completion of root cause analysis Complete complaint root cause analysis for all cases assigned for review Partner in coaching process to associates not adhering to Complaints definitions/process Present on a monthly call with Bank of America to provide summary level reportingWhat you'll need to have: 3+ years of merchant processing experienceWhat would be great to have: Excel and PowerPoint experience SalesForce CRM experience Learn more about Fiserv: To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. Life moves fast. And as it does, we know most people aren t thinking about financial services . But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World s Most Admired Companies for eight years, we are committed to excellence and purposeful innovation. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Associated topics: analysis, business systems analyst, consult, investment analyst, investment banking, investment fund, legal, market, refine, regulation

Keywords: Fiserv, Pompano Beach , Sr. Business Analyst, Complaint Management, Executive , Pompano Beach, Florida

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