Location: Pompano Beach
Posted on: May 15, 2022
As a Shift Manager, you will be responsible for assisting the
execution of daily operations activities. The following provides an
overview of the basic responsibilities of a Shift Manager however,
with each certification you will be qualified and expected to
provide additional leadership in one or more additional areas
(Open/Close, Kitchen and/or Customer Service). You may be
responsible for overall restaurant effectiveness. As needed, you
may be assigned other managerial and supervisory responsibilities,
including performing as the Ops Leader. See certification position
Specific Responsibilities Include:
- Train, monitor and reinforce food safety procedures to crew
- Act as Cash Manager as needed, including setting up cash
register(s) at open and verifying cash at close.
- Perform walk-thru to ensure restaurant is ready to open/close
- Work with Restaurant Management team to train, develop and
communicate with crew members and Team Trainers through team
huddles, manager meetings, etc. Supervise crew members and Team
Trainers in a way that maximizes retention.
- Supervise, coordinate and delegate the execution of operations
tasks and ensure compliance with all Company policies and
procedures to "Delight Every Customer".
- Work with Restaurant Management team to ensure quality,
production and service standards are met and to create a safe,
efficient and professional environment for customer and other
- Help execute appropriate shift-specific procedures according to
DOP. Assist the Restaurant Management team in maintaining proper
coverage via crew member schedules to ensure that the restaurant
attains/exceeds all customer service standards.
- Follow up and ensure resolution of VOC issues as needed.
Open/Close Shift Manager Overview:In this role, your primary
responsibility will be to supervise, coordinate and delegate
opening and closing responsibilities and procedures. Your team will
count on you to ensure compliance in the areas of timely open and
closes, cleanliness, food safety, as well as line prep set-up. You
will be a leader in creating a productive, clean, safety conscious,
and friendly work environment. You will mentor and develop crew
members and Team Trainers. You will partner with other Restaurant
Management to identify specific opportunities for optimizing
efficiencies and maximizing the profitability of the
In this role, you directly impact the ability of the restaurant to
"Delight Every Customer" by ensuring compliance in the areas of
service, production, quality, and food safety. You are instrumental
in the restaurant's ability to deliver our core menu of
high-quality items, along with our limited-time (LTO) menu options.
You will mentor and train team members as you continue your path of
personal and professional development.
You will inspire the entire restaurant team to drive a
customer-centered service culture to build customer loyalty. You'll
lead the planning process for daily operations, to guarantee every
shift is set up to deliver the best customer service. You'll be the
expert on executing great huddles in our restaurants, which is the
Wendy's way of regularly communicating with our restaurant teams on
what's most important to our customers and how we can exceed their
expectations. You will partner with other Restaurant Management to
identify specific opportunities for optimizing efficiencies and
maximizing the profitability of the restaurant.
The Wendy's Company is the world's second largest quick-service
hamburger company. The Wendy's system includes more than 6,500
franchise and Company restaurants in the U.S. and 25 other
countries and U.S. territories worldwide.
Education / Experience
- High School Diploma or GED required.
- Must be at least 18 years of age
- One or more years of restaurant experience
- 6 months or more of restaurant, retail, customer service
focused, or equivalent experience
- Ability to multi-task while maintaining composure and giving
sound advice and direction. Must be able to take direction, give
direction, work well in a team environment and have a strong
customer orientation focus. Must exhibit professionalism,
composure, and discretion when expediting or resolving all
customer-related concerns and issues.
- Ability to work, concentrate and perform duties accurately in a
fast-paced environment that may involve noise and hot/cold
temperatures or other elements. Must be able to stand for prolonged
periods of time. Position requires the use of a headset. Frequent
lifting and carrying (up to 25-50 pounds, as necessary), reaching,
pushing, pulling, bending, kneeling and stooping is involved.
- Must be available to report for work promptly and regularly, as
well as work all day parts and days of the week. May be required to
transfer from one location to another and must have the ability to
travel to other restaurants, Area office, etc., as business needs
- Must have or be willing to obtain ServSafe certification by end
Wendy's is an equal employment opportunity employer that may
provide reasonable accommodation to enable individuals with
disabilities to perform the essential functions of the job
Keywords: Wendy's, Pompano Beach , Shift Manager, Executive , Pompano Beach, Florida
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