Vice President Operations - WFM
Location: Pompano Beach
Posted on: February 22, 2021
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Summary Manages assigned Workforce Management responsibilities in a
manner that reduces operating costs, increases revenues, helps
employee satisfaction and ensures customer expectations are
exceeded. Compensation: Base salary of $150,000+ DOE, enrollment in
iQor's corporate bonus plan, and access to iQor's full benefits
- Provides optimum solutions and strategies through the effective
use of WFM tools, processes and people
- Drives innovation and continuous improvement by harnessing new
technologies in the areas of systems, equipment, and
- Provides exceptional support to external and internal
customers, team members, and shareholders
- Directly and indirectly leads Workforce Management teams to
meet exceed client and operations expectations and meet Company
- Researches and advises iQor of trends in technology, upcoming
market demands, and future goals for Corporate.
- Evaluates trends in WFM, and develops the direction the WFM
organization should take.
- Drives continuous improvement through reporting, analysis and
- Reviews forecasting of revenue and COGS expenditures, in a
manner which reduces operational costs.
- Assures that procedures are efficient and work instructions are
clear increases revenue, exceeds customer expectations, grows
current business and obtains new business..
- Establishes new systems if or where possible.
- Leads staff and management, ensuring all groups work together,
trends are monitored and quality is kept to a high standard. Offers
new ideas and suggestions for improvement. Identifies and
implements new practices and processes.
- Demonstrates a commitment to customer service anticipates,
meets, and exceeds expectations by solving problems quickly and
effectively making customer issues a priority.
- Performs other duties as assigned. Requirements
- 15 or more years of workforce management experience, including
at least 5 years in management.
- Extensive experience working directly with multiple internal
and external groups developing relationships.
- Experience with personnel management and development.
- Experience with financial analysis.
- Strong technical background.
- Extensive background in forecasting, scheduling, and other
workforce management areas.
- Ability to work in a fast pace environment. Managerial Courage
Doesn't hold back anything that needs to be said; provides current,
direct, complete, and "actionable' positive and corrective feedback
to others, lets people know where they stand; faces up to people
problems on any person or situation quickly and directly; is not
afraid to take negative action when necessary. Strategic Planning
Accurately scopes out length and difficulty of tasks and projects;
sets objectives and goals; breaks down work into the process steps;
develops schedules and task/people assignments; anticipates and
adjusts for problems and roadblocks; measures performance against
goals; evaluates results. Inspiring Others Creates a climate in
which people want to do their best; can motivate many kinds of
direct reports and team or project members; can assess each
person's motivation and use it to get the best out of him/her;
pushes tasks and decisions down; empowers others; invites input
from each person and shares ownership and visibility; makes each
individual feel his/her work is important; is someone people like
working for and with. Developing Direct Reports Provides
challenging and stretching tasks and assignments; holds frequent
development discussions; is aware of each direct report's career
goals; constructs compelling development plans and executes them;
pushes direct reports to accept developmental moves; will take
direct reports who need work; is a people builder. Process
Management Good at figuring out the processes necessary to get
things done; knows how to organize people and activities;
understands how to separate and combine tasks into efficient work
flow; knows what to measure and how to measure it; can see
opportunities for synergy and integration where other can't; can
simplify complex processes; gets more out of fewer resources.
Education Requirement Bachelor's Degree, First Degree,
Trade/Vocational School certificate or Equivalent required. Degree
in Business Administration, Engineering, Operations Management or
related field preferred. Master's Degree preferred. Training in WFM
tools (NICE) preferred. Physical Requirements The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Individual will be required to stand and walk or otherwise
traverse in order to be accessible to the production floor for
extended periods of time. The person in this position will be
required to regularly exert at least 10 lbs. of force to push, pull
or otherwise move objects and may be required to carry or lift
objects up to 50 lbs. The worker is required to have close visual
acuity to perform activities such as: preparing and analyzing data
and/or documents; viewing a computer terminal; and/or visual
inspection of products or machinery. The person in this position
may need to occasionally sit, type, climb stairs, bend, reach,
kneel, or twist for minimal periods of time. Employees should not
attempt to lift, pull or push a load in excess of 50 lbs. without
assistance. Care should always be taken when lifting, pushing or
pulling in an awkward position. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or status as a qualified individual with a disability or
Vietnam era or other protected veteran.
Keywords: iQor, Pompano Beach , Vice President Operations - WFM, Executive , Pompano Beach, Florida
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