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Spa Front Desk Receptionist

Company: Fort Lauderdale Marriott Pompano Beach Resort & Sp
Location: Pompano Beach
Posted on: November 22, 2021

Job Description:

The Fort Lauderdale Marriott Pompano Beach Resort & Spa is looking for a Spa Front Desk Receptionist to join our team!Ideally situated on Pompano Beach, Fort Lauderdale Marriott Pompano Beach Resort & Spa is the perfect location for our guests to create lasting memories in Florida. The proud recipient of a Certificate of Excellence from TripAdvisor, our award-winning hotel offers direct beachfront access, an oceanfront fitness center, on-site spa (featuring massage therapies, facials, nails and body treatments), two swimming pools and a wide range of water sports. Our resort's guestrooms feature comfortable amenities, private balconies, pillow top bedding, wireless internet, work spaces with ergonomic chairs and a mini-refrigerator. Our on-site restaurants, AND Fish Kitchen & Bar and Patio1200 offer a range of culinary delights for our guests..

Fort Lauderdale Marriott Pompano Beach Resort & Spa is managed by Urgo Hotels & Resorts. Urgo Hotels & Resorts is family owned and operated with two generations of Urgos leading the company. The company culture is built on a family foundation that cascades throughout the organization - every associate is part of an extended Urgo family! The outstanding results achieved for our partners and guests are driven by the core values on which the company was founded over 50 years ago: honesty, integrity, business acumen, diligence, and service to others Urgo has built its reputation as a best-in-class operator by investing in training, support programs, and education for its associates.

BENEFITSAssociates of Fort Lauderdale Marriott Pompano Beach Resort & Spa will enjoy:

  • Referral Bonus Program
    • Uniforms
      • Direct Deposit
        • Events & Activities
          • Marriott International Explore Travel Program, offering hotel discounts for associates, their friends and family members at nearly 7000 worldwide locations!
            • Tuition Reimbursement ProgramIn addition to the benefits noted above, all Full Time associates will enjoy:
              • Medical Insurance
                • Dental Insurance
                  • Vision Insurance
                    • Company Paid Life Insurance
                      • Supplemental Life Insurance
                        • Company Paid Short Term Disability Insurance
                          • Voluntary Long Term Disability Insurance
                            • 401(k) Retirement Savings Plan
                              • Paid Vacation
                                • Paid Personal Time Off
                                  • Paid Holidays

                                    Job Description: :Greet and register guests, provide prompt and courteous services, and check out upon completion of the treatments. Assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times.

                                    ESSENTIAL FUNCTIONS
                                    • Answer phones within 3 rings using proper greeting and etiquette.
                                      • Maintain a tone of voice and vocal demeanor that is clear, unhurried, and friendly.
                                        • Be knowledgeable about the spa services and treatments available and make suggestions from all sections of the spa menu.
                                          • Make every effort to accommodate the guest's requirements; if necessary, offer alternatives according to standard procedures.
                                            • Schedule all appoints. Review all treatments for the following day and call the guests on the contact number in the reservation system to confirm the details.
                                              • Greet guests as they arrive and review the treatment, times, costs and payment, and all notes on the reservation during check-in.
                                                • Escort the guest to the locker room or introduce the guest to another associate who may escort them on a facility tour or to the locker room.
                                                  • During the check out process, the receptionist should be alert to up-selling opportunities.
                                                    • Knowledgeable about all treatments and actively promote those most profitable.
                                                      • Post, correct, or adjust charges to guest account as necessary.
                                                        • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
                                                          • Maintain accuracy in cash handling procedures.

                                                            GUEST RELATIONS
                                                            • Be readily available/ approachable for all guests.
                                                              • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
                                                                • Ensure staffing levels allow team members to exceed guest needs.
                                                                  • Extend professionalism and courtesy to guests at all times.

                                                                    OTHER REQUIREMENTS:
                                                                    In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:
                                                                    • The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
                                                                      • Carry out all reasonable requests by leadership team.
                                                                        • Comply with department uniform and appearance standards.

Keywords: Fort Lauderdale Marriott Pompano Beach Resort & Sp, Pompano Beach , Spa Front Desk Receptionist, Administration, Clerical , Pompano Beach, Florida

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